What you guys think

We at Standwalk believe that training all our staff in the ARC Model has benefited us in the following ways:

It has led to increased confidence in staff to be able to deal with people who have behaviours of concern & complex needs. This is not just our view (the ARC trainers) but the views of the staff we have trained. Below are some of the recent comments we have received on the Course Evaluation Forms:

• • “More confidence to manage challenging behaviours
  • “I have a better understanding of how incidents need to be recorded. They have to be measurable, specific and recordable”
  • “I’ve learnt more about contributing factors to behaviours such as negative life experiences and no meaningful activities.”
  • “The importance of being calm in every situation.”
  • “I’ve learnt more about duty of care”
  • “The importance of duty of candour”
  • “I’ve learnt more about PBS and how it can help people have a better life”
  • “I’ve learnt a lot about trauma and how it can affect people and how it can make people feel”
  • “I thought the active listening was really interesting and informative. It shows how important it is”

We also believe that training staff in the ARC Model has helped us to maintain some of our placements with Customers who have Behaviours of Concern. This is because staff feel more confident having been trained in the ARC Model. 

As an organisation we have been using ARC as our preferred PBS and physical intervention training provider for 5 years now. As an organisation we feel that the values that are lived by ARC align with our own and that the knowledge and experience ARC are able to provide is invaluable. At The Bridge we support adults with intellectual disabilities, autism, and other complex care needs, and working in partnership with ARC we feel as a provider we are able to deliver high-quality care in the community to people who might otherwise need to be supported in more restrictive settings. There are times when interventions need to be individualised to the person and we have always found this process thorough, with the person being supported, remaining at the very centre of any decisions made.”

This year has presented several challenges. I have recently taken on the role of Manager at Moorecare, which has been both demanding and rewarding. A key priority has been ensuring that both staff and service users remain safe and that their well-being is consistently monitored. One significant incident occurred involving a staff injury during a behavioural escalation.

I support a gentleman with complex behavioural needs who can at times display unpredictable behaviours. During one incident, he became highly agitated, and his behaviour escalated to the point where he physically grabbed two staff members. The staff were unable to disengage using the approved techniques, which resulted in two staff sustaining injuries.

Despite the incident, the staff involved demonstrated professionalism and resilience. They were not deterred from continuing to support this individual. I liaised with B-inspired Training and Consultants, and together we arranged a workshop to debrief the situation and reflect on how to better manage similar incidents in the future. We discussed the needs of the individual and explored more effective ways of working with him and designing bespoke techniques.

The two staff members who participated in the workshop provided positive feedback, stating that the session was helpful and that they felt supported. This has increased their confidence and will positively impact the quality of care and support provided going forward.
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“Most amazing week of my life for as long as I can remember.🤘🏻🥰🤘🏻”

“Absolutely AMAZING week! I have learnt so much!! Thank you for your help and guidance you really are the best!!! ☺️”

“I’m so happy, that I went on the training. It was the best! I have been truly Inspired ❤️”

“We have attended an ARC training course for the last three days. I would highly recommend B-Inspired Training. Shirley Chappel, the Senior Trainer was a font of knowledge. She tailored the course to all learners’ needs, put candidates at ease, was patient and thorough throughout. We have gained so much knowledge, skills and confidence. Thank you so much. We can’t wait to see you in August for our next course”

“Absolutely the best course ive been on so far in my life. Amazing trainers, well put together. Can’t wait to be back.
The trainers were both exceptional. The course has given me a wealth of knowledge and experience”

“Thank you for one of the best training experiences I have had, I also speak for everyone that attended. A big thank you to Mark and Alan,  going through the journey with the Stepping Stones Services team. The knowledge that we have all gained, is going to enhance our service users further. I cannot put into words how much the training has enhanced my career, and my peers.

Once again a big thank you”

“I am writing to thank you for the excellent training I have received recently.
As you know, I was very wary about the training and my confidence was very low in successfully completing the training and being able to deliver it in an effective and professional manner.
The support I received off yourself and the other trainers: Mark, Mike and Alan was superb. You all took time to explain the techniques, gave me opportunity to practice them and provided constructive positive feedback which has enabled my confidence to soar.
I particularly like the fact that the training constantly reinforces the need for de-escalation and how this can be achieved at all stages during the application of techniques.
I feel I am ready to deliver training to a high standard on behalf of the B-inspired model”

“The training is delivered professionally and paced to ensure all learners can develop their knowledge and confidence in the theory and techniques.
B-Inspired’s ARC Model approaches behaviours of concern in a person centred manner, is heavily focused on the understanding and prevention of behaviour and is built on a foundation of positive approaches and values towards the individual. Effective, un complex and decluttered techniques that work on a progressive system of implementation so that their application is logical and easier to learn and retain”

“As the owner of a business dealing with extremely challenging behaviours and complex learning disabilities. I have found this model of positive behavioural support integral to the driving force behind our 100% success rate with crisis to re-enablement placements. The after-care and support contained within it are second to none. An inspirational and insightful model delivered by inspirational people”

“As an Affiliate Associate Trainer immersed in the dynamic realm of health and social care, I have witnessed first hand the transformative power of ARC training within our organisation. ARC has become more than just a training programme; it has been a catalyst for profound improvement of our service delivery, revolutionising how we approach and deliver care to those we support.

The impact of ARC training reverberates across every facet of our organisation, fostering a culture of empathy, understanding, and resilience among our staff. Through comprehensive training and skill-building exercises, ARC equips our team with the tools to navigate complex behavioural incidents with empathy and compassion.

One of the most significant benefits of ARC training is its emphasis on trauma informed care theory, providing our staff with a deeper understanding of the relational dynamics underlying our clients’ behaviours. By recognising and addressing trauma-related issues, we can forge stronger, more meaningful connections with those under our care, ultimately fostering healthier outcomes and empowering individuals to thrive despite the difficulties they have encountered in their lives. The strong emphasis on trauma informed care throughout ARC’s theoretical elements also helps us mitigate any re-traumatisation within our day-to-day practice.

Moreover, ARC training enhances our capacity to support our service users regulate emotions and manage distressing situations, such critical skills have proven invaluable in a sector as demanding and emotionally taxing as health and social care. By cultivating self-awareness and self-regulation, ARC empowers our staff to remain grounded and composed even in the face of adversity, ensuring that we can deliver high-quality care on a consistent basis.

Furthermore, ARC training enhances our organisational competency by promoting collaboration, communication, and continuous learning. By harvesting a culture of openness, candor and collaboration, ARC enables us to leverage the diverse expertise within our staff teams, driving innovation and excellence in our service delivery.

Beyond its tangible benefits, ARC training engenders a sense of fulfilment and purpose among our staff, reinforcing their commitment to our mission of enhancing the well-being of those we serve. By investing in their professional development and personal growth, ARC empowers our team members to become agents of positive change, not just within our organisation but within the wider community.

In conclusion, as an Affiliate Associate Trainer, I have witnessed the profound impact of ARC training on Away Day Care as an organisation. From cultivating stronger relationships with clients to enhancing staff resilience and companywide competency, ARC has become an indispensable cornerstone of our growth and success. Moving forward, I am confident that ARC will continue to propel us towards our shared vision and ultimate mission of enhancing the independence and well-being of the individuals we support.”

“As the Managing Director of a complex and additional needs health and social care service provider, I am proud to attest to the transformative impact of implementing the ARC model of physical intervention within our organisation. The adoption of the ARC model has not only enhanced the safety and well-being of both our service users and staff but has also significantly elevated the quality of care we provide.

One of the most profound impacts of integrating the ARC model into our practices is the cultivation of a culture centred around compassion, understanding, and proactive intervention. By prioritising the principles of ARC B-inspired’s model, our staff members have been empowered with a comprehensive framework for de-escalation techniques and behavioural incident resolution strategies tailored to the unique needs of individuals with complex and additional needs.

The ARC model’s emphasis on fostering secure attachments has been instrumental in promoting positive relationships between our service users and support staff. Through proactive engagement and empathetic communication, our team has been able to establish trust-based connections, leading to a significant reduction in instances of crisis, escalation and behaviours of concern.

Furthermore, the theoretical component of the ARC Entry training has equipped our staff with invaluable tools for promoting emotional regulation and self-control, both essential skills in effectively managing challenging situations. By prioritising the development of self-awareness and primary and secondary behavioural management techniques in congruence with positive behavioural support, our team members have become more adept at recognising and responding to early signs of distress, thereby preventing crises before they escalate.

The competency aspect of the ARC model has also been instrumental in enhancing the skill set of our workforce. Through comprehensive training and ongoing professional development, our staff members have gained the knowledge and confidence to implement safe and effective intervention, when necessary, always prioritising the least restrictive measures and ensuring the dignity and respect of the individuals in our care.

Overall, the adoption of the ARC model has resulted in a profound shift in our organisation’s approach to care, leading to improved outcomes for both service users and staff alike. By promoting a holistic understanding of behaviour and emphasising proactive, person-centred interventions, we have created a safer, more nurturing environment where individuals with complex and additional needs can thrive and achieve their full potential.  As Managing Director, I am committed to continuing to champion the principles of the ARC model and ensuring that they remain integral to our organisation’s ethos and practices for years to come.”